[ZH] Urgent Notice: Bug in DWG FastView for PC v9.5.0 (Crash on Launch/Open)

Bug notice for v9.5.0 (Crashes on Launch/When Opening Files)

Dear DWG FastView Users, We have identified a critical bug in the PC version 9.5.0 of DWG FastView that may cause the application to crash unexpectedly during startup or when opening DWG/DXF files. If you are currently using v9.5.0, you are likely to experience frequent instability, which disrupts your workflow.

Immediate Solution

To resolve this issue immediately, please completely uninstall v9.5.0 from your system and then install the stable v9.4.0 version. A simple reinstall may not fix the issue, as the problem lies within the specific version 9.5.0 build.

Step-by-Step Guide:

Go to Settings > Apps > Apps & features on your PC.
Find “DWG FastView” in the list, click on it, and select Uninstall.
After the uninstallation is complete, download the v9.4.0 installer for your system language from the links provided below.
Run the downloaded installer and follow the on-screen instructions.
Restart your computer after the installation is complete to ensure a clean start.

Download Links for DWG FastView v9.4.0:

Japanese: https://dwgfastview-bsyun.dwgfastview.com/Download/OTHER/9.4/DWGFastView(JP-2)_V9.4.0.exe
Spanish: https://dwgfastview-bsyun.dwgfastview.com/Download/OTHER/9.4/DWGFastView(ES-2)_V9.4.0.exe
French: https://dwgfastview-bsyun.dwgfastview.com/Download/OTHER/9.4/DWGFastView(FR-2)_V9.4.0.exe
German: https://dwgfastview-bsyun.dwgfastview.com/Download/OTHER/9.4/DWGFastView(DE-2)_V9.4.0.exe
Italian: https://dwgfastview-bsyun.dwgfastview.com/Download/OTHER/9.4/DWGFastView(IT-2)_V9.4.0.exe
Polish: https://dwgfastview-bsyun.dwgfastview.com/Download/OTHER/9.4/DWGFastView(PL-2)_V9.4.0.exe
Russian: https://dwgfastview-bsyun.dwgfastview.com/Download/OTHER/9.4/DWGFastView(RU-2)_V9.4.0.exe
Portuguese: https://dwgfastview-bsyun.dwgfastview.com/Download/OTHER/9.4/DWGFastView(PT-2)_V9.4.0.exe
Turkish: https://dwgfastview-bsyun.dwgfastview.com/Download/OTHER/9.4/DWGFastView(TR-2)_V9.4.0.exe
Traditional Chinese: https://dwgfastview-bsyun.dwgfastview.com/Download/OTHER/9.4/DWGFastView(TW-2)_V9.4.0.exe

Our Apologies and Ongoing Efforts

We sincerely and deeply apologize for the significant disruption and inconvenience this bug has caused to your work. We understand how critical a stable application is for your projects. Our development team is working diligently to identify the root cause of this crash and is prioritizing a fix. We will release a patched update (v9.5.1 or later) as soon as the issue is fully resolved and thoroughly tested to ensure stability.

Need More Help?

If you continue to experience issues after reinstalling v9.4.0, or if you encounter any problems during the process, please do not hesitate to contact our support team. Providing details such as your operating system version and any specific error messages can help us assist you more quickly. Thank you for your patience, understanding, and continued support as we work to resolve this matter. Best regards, The DWG FastView Team